FAQ’s

Our competitive advantage lies in our ability to combine industry expertise, innovative solutions, and a flexible service model to meet the unique needs and challenges of each client. iGen’s BPO services stand out due to our client-centric approach, commitment to quality, and personalized solutions that ensure we consistently outperform your defined goals. iGen differentiates itself through our experienced and diverse workforce, cutting-edge technology, and a focus on delivering tailored, high-quality services that drive tangible results for our clients

We respect our clients’ intellectual property and are committed to safeguarding it. Maintaining informational integrity is of the utmost importance at iGen. We prioritize data security and privacy by implementing advanced security technologies, performing routine risk assessments, and maintaining up-to-date certifications across the board. Our data security application measures include cross-disciplinary employee training, secure data storage, and compliance with relevant privacy regulations such as GDPR. We adhere to rigid and uncompromising data security protocols, including encryption, secure access controls, and regular security audits to protect our client’s information. We are open to signing non-disclosure agreements to protect sensitive information and ensure confidentiality. Your company’s information is safe with iGen and you can rest assured that we won’t not sell your data to anyone.

Our implementation process is tailored to the unique requirements, demands, and timeline of each of our clients. Though it can range from a few weeks to a couple of months, the dependent factor will be contingent on the scope of your specific needs. Typically we can provide services within 3-6 weeks of the initial agreement.

iGen works with your organization to develop specific metrics based on your requirements and industry standards. Our performance measurement process involves continuous monitoring of KPIs and regular client updates, allowing for ongoing evaluation and improvement of our services. Our employee development methodology includes a mix of on-the-job training, mentorship, and access to external courses or certifications to ensure continuous skill enhancement if necessary. We provide comprehensive training programs for our employees, focusing on industry-specific knowledge, soft skills, and ongoing professional development opportunities. iGen invests in our employees through regular training sessions, performance evaluations, and creating opportunities for growth, ensuring that they remain highly skilled and motivated. Our performance metrics are customized to meet your specific needs and will include KPIs such as response time, resolution rate, quality assurance, and customer satisfaction scores

iGen works with your organization to develop specific metrics based on your requirements and industry standards. Our performance measurement process involves continuous monitoring of KPIs and regular client updates, allowing for ongoing evalAbsolutely. With our flexible service model, we are able to scale up or down as needed to accommodate your changing needs, ensuring we can continue to support your company’s growth and evolving requirements. Our unique staffing model is designed to handle workload variability, with a pool of trained resources that can be quickly deployed to manage increased and emerging demands periods. The flexibility of our workforce can be easily scaled up or down to accommodate fluctuations in workload, ensuring consistent service levels during peak seasons. iGen’s team of business analysts proactively monitor workload trends and adjust our staffing levels accordingly, guaranteeing the effective handling of fluctuations in demand focusing on maintaining consistent service quality and efficiency as your requirements evolve. uation and improvement of our services. Our employee development methodology includes a mix of on-the-job training, mentorship, and access to external courses or certifications to ensure continuous skill enhancement if necessary. We provide comprehensive training programs for our employees, focusing on industry-specific knowledge, soft skills, and ongoing professional development opportunities. iGen invests in our employees through regular training sessions, performance evaluations, and creating opportunities for growth, ensuring that they remain highly skilled and motivated. Our performance metrics are customized to meet your specific needs and will include KPIs such as response time, resolution rate, quality assurance, and customer satisfaction scores

Outsourcing to our company can deliver a plethora of benefits, including cost reduction, improved service quality, and the ability to focus on core business activities. Your organization’s on target ROI will depend on variables such as the scope of services and the conditions of your existing operations. Our clients generally experience benefits such as reduced operational costs, increased productivity, and access to specialized expertise. The ROI from outsourcing to our company can vary depending on the specific services and your unique requirements. However, our clients typically see significant cost savings up to a striking 50%, improved efficiency, and enhanced customer satisfaction